Healthcare
Clear Hearing Audiologist
Electronic Signature Pad
How Clear Hearing improved Signature Capture with Datascan Electronic Signature solutions across clinic locations.
Client Overview
- Industry
- Healthcare
- Employees
- 5+
- Location
- Hamilton, QLD
- Business Size
- Australian Owned Business
- Products
- Hearing Solution
About Clear Hearing Audiologist
Clear Hearing Solutions is an independent, Queensland-based audiology clinic providing advanced hearing care across two locations — Hamilton Health Hub in Brisbane and Thornlands on the Redlands Coast. Founded with a mission to deliver expert, personalised hearing assessments and hearing aid fittings,
The Challenge
Drowning in paper — a problem hiding in plain sight When Clear Hearing Solutions approached DataScan in October 2025, their reception team was managing an entirely paper-based patient signature process. Every new patient appointment generated at least two to three printed forms: initial consent, privacy acknowledgement, and hearing assessment authorisation. Follow-up and repeat patients added further paperwork for hearing aid fitting agreements and device loan forms.
- Printed consent forms for every appointment & new patients required separate signatures, creating a slow, impersonal front-desk experience
- Paper records had to be manually scanned and uploaded to the Electronic Medical Record (EMR) system is a 5-10 minute task per patient, per appointment
- Physical filing and secure document storage created clutter, compliance obligations, and a growing archive management problem
- Environmental impact: significant paper waste generated daily across both sites
Our Solution
DataScan's team worked closely with Clear Hearing Solutions to understand their clinical workflow and their EMR software environment before recommending a solution. The goal was not simply to replace paper with a screen — it was to eliminate the manual step between signature collection and patient record creation entirely. The solution centred on deploying professional-grade electronic signature pads at each reception desk, integrated directly with the clinic's existing EMR system. Patients now sign digitally at the point of consultation — their signature is captured in real time, embedded into the relevant patient record, and stored instantly with a secure audit trail.
Implementation Process
-
01
Step 1
Discovery Consultation
DataScan's team mapped the full patient consent workflow at both clinic locations
-
02
Step 2
Device selection & EMR compatibility check
DataScan recommended and supplied signature pad models from their healthcare-grade range
-
03
Step 3
Deployment & Go Live
The signature pads were configured to connect directly with the clinic's EMR system.
-
04
Step 4
Staff training & go-live support
DataScan provided hands-on remote training for reception staff at both Hamilton and Thornlands locations.
-
05
Step 5
Post Implementation Support
Data Scan Provide post implementation support to ensure the solution is working smoothly as intended.
The Results
Measurable impact from day one The transition from paper to electronic signatures delivered immediate, measurable improvements across both Clear Hearing Solutions locations. The impact was felt not just in cost savings, but in the daily experience of both staff and patients. 100% Of patient consent forms moved to digital 5–10 min Staff time saved per patient per appointment Manual scan-and-upload step fully eliminated
Saurav helped me with the integration of signature pad with my PMS. He was very professional and patient and I highly recommend his service.
Clinic Hearing Rehabilitation Audiologist, Owner, Clear Hearing
Products Used in This Project
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